Interactive tool
Repair escalation tool
Answer 7 questions and generate two formal repair letters. Send Letter 1 immediately. If your landlord doesn't respond, escalate with Letter 2 referencing Environmental Health.
Get your landlord to fix the problem
Answer 7 quick questions and generate two formal repair letters citing landlord repair duties and enforcement routes.
This tool creates template letters. Check all details before sending. This is not legal advice. If you need advice, contact Shelter or Citizens Advice.
7
Questions
2
Letters generated
Free
No sign-up
Frequently asked questions
When must my landlord fix repairs?
Under the Landlord and Tenant Act 1985, section 11, landlords must carry out repairs within a reasonable time. For emergency repairs (health and safety risks), this is typically 14 days. For other repairs, it is 28 days.
What counts as an emergency repair?
Emergency repairs include loss of heating, broken windows, leaks, electrical faults, gas leaks, and anything that poses a risk to your health or safety. Your landlord should be notified immediately and must respond within 14 days.
Can I get rent reduction for disrepair?
Yes. If your property is not in good repair or is unfit for human habitation, you can apply to the First-tier Tribunal to seek a reduction in rent. The reduction applies from the date the disrepair began.
What can I do if my landlord ignores repair requests?
You can contact the Local Authority Environmental Health department, who have power to serve enforcement notices. You can also apply to the First-tier Tribunal for rent reduction or, in some cases, use the remedy of 'repairs at tenant's cost' (deduct from rent).